Return Policy
★According to the Consumer Protection Law, consumers who purchase goods through online shopping or other communication transactions are entitled to a seven-day (including public holidays) inspection period after receiving the goods. During this period, you may apply for a return.
Please note: The seven-day appreciation period is not a product trial period. If you are dissatisfied with the product after inspection, please keep the original packaging intact and return the product immediately to protect your shopping rights.
The following "Return Conditions" must be met:
- The product is still within the seven-day appreciation period, which is not the trial period.
- The goods must be in good condition and show no signs of use, washing, or alteration.
- The product's outer packaging is intact, including the product itself, accessories, instruction manual, etc.
If there are any quality issues with the product during the product appreciation period, you can apply for a return of the defective product through the following methods.
For defective items returned, we will process a refund immediately if the item meets the return conditions after confirmation.
Customer service email: andy200956@gmail.com
Before requesting a return for a defective item, please note the following:
- Issues such as color differences, thickness discrepancies, and clothing details caused by different monitors are not considered quality defects.
- Returns or exchanges due to factors such as style, color, or personal preference are not considered product defects.
- Damage caused by use, washing, modification, or other external factors is not considered a product defect.
- Returns due to size issues are not considered quality defects. Please refer to the product size chart before purchasing.
(Note: Due to unavoidable errors in measurement, the actual product dimensions shall prevail.)
Please provide the following information via customer service email or contact form:
- Order Number
- Product Name
- Reason for return
- Product photos
Refund Method
The refund will be returned to your credit card account according to the payment method.
Please provide the correct refund account information. Refunds will be processed within seven business days after return confirmation.
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